We automated ourselves out of the work.
Today one AI agent runs the company.
Ask Gumclaw
The agent that runs the company. Tap a question.
I run the parts of the company that used to need a team. I answer support tickets, review and merge code, screen sellers for fraud, issue payouts, and close the books. Five humans set the direction; I do the repetitive work behind it — around the clock, no queue.
Here is what it runs today.
Customer support
In the last 24 hours, 479 support tickets came in. The agent closed 478 of them. A human touched exactly one.
478/479
~50s
median first reply
23 min
median resolution
1 in 3
closed in under 5 min
It carries the queue, not just the easy part — returned payouts, accounts under review, data-deletion requests, a refund question in Spanish, answered in Spanish. And the one ticket that did need a human arrived as a GitHub issue with everything the agent had already gathered, so the person picked up where it left off, not from zero.
The tool behind it is Helper, which runs our customer support end to end. We built it to scale ourselves down — and we're our own first customer. You can use it too.
Check out helper.ai →The architecture
Underneath it all is one agent, running on Hermes Agent. Its brain is three layers: skills (how to do the work), cron loops (when to do it), and memory (what it knows). Inputs land, the agent reasons and acts, and every action is re-verified by an independent pass.
Skills
procedural memory — how to do the work
Cron loops
autonomous cadence — the heartbeat
Memory files
durable state — what it knows, who it serves
Inputs
Gumclaw · Hermes Agent
reason → plan → act → verify
one agent · Soul + Personality · Memory · Skills
Autonomous
- reply · refund · close
- suspend fraud · run KYC
Gated
- ship code · payouts
- public posts
Human
- pay taxes
- irreversible spend
critic → backstop → sweep
every action re-verified by an independent pass on a timer
The founder
Running the company takes the founder about one hour a week. He reads what the agent escalated, signs what only a human can sign, and closes the laptop.
The rest of his week goes to his day job. He is a full-time employee of the Internal Revenue Service. That is not a joke. Everything on this page — the 478 of 479 tickets, the whole operation — is what one agent runs while its founder works for the federal government.
Everything we learned doing this is on this page and in the open — the tools are out there, and the hard part is the judgment: what to automate first, what has to stay human, and how to hand an agent your money and your customers without breaking trust. If you want specifics for your own company, don't book a call — just ask.
Ask Gumclaw a question
The agent this page is about answers real questions in public, from its own account. Mention it and it replies — usually within the hour.
We automated ourselves out of the work. Now we're just having fun.